Locksmith services are always 10% OFF for ALL SENIORS.
Locksmith services are always 10% OFF for ALL SENIORS.
Lost the key to your U-Haul storage unit? GTA Lockman provides mobile locksmith service for storage unit lockouts across Toronto and the GTA. Licensed Ontario locksmith. We come to your location.
A misplaced key is one of the most common reasons people get locked out of a storage unit. You may be certain of where you left it, search thoroughly, and still come up empty. The temptation to pick the lock yourself is understandable, but without the right tools and training the attempt is likely to damage the lock cylinder, which turns a simple lockout into a more involved repair.
GTA Lockman technicians carry the tools to open disk padlocks and puck-style storage locks non-destructively in most cases. If the lock cannot be opened without damage, we can cut and replace it on site. All work at a U-Haul facility requires the permission of the on-site storage office staff, and our technicians are experienced in working through that process alongside you to get your unit open as efficiently as possible.
U-Haul facilities require a specific process before a locksmith can work on a storage unit. Following these steps in order keeps things moving without delay.
Go to the U-Haul facility and speak with the staff member on duty. Explain that your key is lost and that you need to hire a locksmith to open your unit. Getting this permission first is required before any locksmith can legally perform work on the lock.
The storage office will ask you to confirm your identity as the unit renter. Bring a government-issued photo ID and your rental agreement or confirmation number if you have them. The more documentation you can provide, the smoother the authorization process will be.
Once the facility has given permission, call us at (647) 955-3277. It helps to know the type of lock on your unit before you call. The most common type on U-Haul storage doors is a disk padlock or puck lock. If you are unsure of the name, a description of the shape and size is enough for our dispatcher to advise on what to expect.
Storage unit doors at U-Haul facilities use a few standard lock configurations. The most common is the disk padlock, which has a round body and a short shackle that sits flush with the hasp, making it much harder to cut with bolt cutters than a standard open-shackle padlock. Puck locks work on a similar principle with a slightly different body profile. Both are designed to resist forced entry, which is why a trained locksmith with the correct tools is the appropriate choice when the key is lost.
In some cases the lock itself becomes the problem. A lock that has been exposed to weather may seize internally even when the correct key is inserted. A lock with a damaged or worn keyway may bind before the key can turn the cylinder. In either scenario, our technicians can assess whether the lock can be serviced or needs to be replaced. If you have recently changed the lock on your unit yourself and lost that key, the same process applies. See our lock change service page for more on replacement options.
Yes. A trained locksmith with the correct tools can open disk padlocks and puck-style storage locks without the original key in most cases. The method depends on the lock brand and condition. Our technicians carry picking and bypass tools for the most common storage lock types used at U-Haul facilities across the GTA. If non-destructive opening is not possible, the lock can be drilled and replaced at the same visit.
Yes. A locksmith should only open a storage unit with the explicit permission of the facility staff. Before calling us, speak with the staff member on duty at the U-Haul location, confirm your identity as the unit renter, and get their authorization. Our technicians will confirm this authorization has been given before beginning any work. This protects both you and the facility.
A lock that is seized, corroded, or has a damaged keyway is a separate issue from a lost key, but the process is the same. You will still need to notify the U-Haul facility and get permission before a locksmith works on the unit. Once on site, our technician will assess whether the lock can be serviced or whether cutting and replacing it is the appropriate course of action. Either way, you leave with a working lock and a new key. Our lock change service covers replacement on site.
For most disk padlocks and puck locks in reasonable condition, opening takes between 15 and 40 minutes on site. The time depends on the lock brand, its current condition, and which method the technician uses. If the lock needs to be drilled and replaced rather than picked open, the visit takes a little longer to allow for fitting and testing the new hardware. Travel time to the U-Haul location is separate and depends on where you are in the GTA.
Yes. Our service vehicles carry a selection of padlocks suitable for storage unit doors, including disk and puck lock styles. If your existing lock needs to be replaced rather than opened, the new hardware can be fitted and a key cut during the same visit. The replacement lock will need to be approved by the U-Haul facility staff, and you will receive two keys. For more on lock replacement options, see our lock installation page.
GTA Lockman works with U-Haul facility staff to get you into your storage unit. Mobile service across Toronto and the GTA. Licensed and bonded Ontario locksmith. Flat-rate quote before any work begins.
